Last Updated: 1st October 2025
Welcome to Gears & Glance. This page outlines our policy for canceling orders, returning products, and processing refunds. Please read carefully before placing an order.
You can request to cancel your order before it has been shipped. Once the order is dispatched, cancellation may not be possible.
To cancel your order, please contact our Customer Support team as soon as possible:
Please provide your order number and specify that you wish to cancel.
If your cancellation request is accepted, we will refund the payment amount to your original payment method. The time required for the refund to appear will depend on your bank or payment provider.
We accept return or exchange requests within 7 days of delivery.
Unless the item was defective or sent in error, the customer is responsible for return shipping costs.
After we receive the returned item and verify that it meets our return conditions (unused, original packaging, etc.), we will initiate the refund.
Refunds are typically processed within 3 business days once the return is accepted. Additional time may be required depending on your bank/payment provider.
Refunds will be issued to the same payment method used during purchase.
Certain items may not be eligible for return or refund, such as:
If you receive an item that is damaged, defective, or different from what you ordered:
We will evaluate the issue and may:
Return shipping for defective or incorrect items is covered by us, and we will guide you through the process.
For any cancellation, return, or refund request — or if you have questions — contact us:
We may update or modify this Cancellation & Refund Policy from time to time. Any changes will be posted here, and the “Last Updated” date will be updated. Please review this page periodically.