Return & Exchange Policy
Last Updated: 1st October 2025
At GEARS N GLANCE, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help. Please read our return and exchange policy below for full details.
1. Eligibility for Returns and Exchanges
Timeframe: Returns and exchanges must be initiated within 3 days from the date of delivery.
Condition: Items must be unused, unworn, unwashed, and in their original condition, with all tags, labels, and packaging intact.
Non-Returnable Items:
- Final sale items
- Personalized or custom-made items
- Underwear, swimwear, or intimate apparel (if applicable)
- Gift cards
- Beauty or skincare products (if applicable)
2. How to Return or Exchange an Item
Contact our customer service team at info@gearsnglance.com to request a return or exchange. Include:
- Your order number
- The item(s) you wish to return or exchange
- Reason for the request
If approved, we will send return authorization and shipping instructions.
Pack the item securely (preferably in original packaging). Ship using a trackable service. Return shipping costs are the customer’s responsibility unless the return is due to our error.
3. Refunds
Once we receive and inspect your returned items, we will process your refund to the original payment method.
Refund Time: May take several business days depending on your bank or payment provider.
Shipping Fees: Non-refundable unless the return is due to our error.
Partial Refunds: May apply if the item is damaged, opened, or does not meet return criteria.
4. Exchanges
You may exchange items for a different size, color, or style (subject to availability).
If the replacement item is out of stock, you may choose a refund or another available item.
After receiving your return, we will ship the exchanged item at no additional charge (standard shipping only).
5. Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at info@gearsnglance.com with:
- Order number
- Description of the issue
- Photo proof
We will arrange a replacement or full refund, including return shipping costs.
6. Return Shipping Costs
Customer Responsibility: Unless due to our error, customers must cover return shipping costs.
Free Returns: Offered during specific promotions or orders over a certain amount (as specified at checkout).
7. International Returns
For international orders, customers are responsible for shipping costs, customs duties, and taxes. International returns may take longer to process.
8. Gift Returns
If you received an item as a gift, contact us with the order number (if possible). We’ll help process a return or exchange based on the original payment method.
9. Late or Missing Returns
If your return is late (more than 3 days after delivery) or if your refund hasn’t appeared within the expected timeframe, check with your bank or contact our support team.
10. Changes to This Policy
We may update this Return and Exchange Policy at any time. Changes will appear on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions about our Return & Exchange Policy, contact us:
Email: info@gearsnglance.com